Key Responsibilities:

• Monitor, measure, report, and review service performance against availability, capacity, and responsiveness targets.
• Consider the overall user experience when designing and deploying solutions and services.
• Ensure adherence to security and compliance policies and procedures.
• Lead and support business-as-usual tasks and daily operations.
• Contribute to strategic initiatives, including new employee onboarding and external workforce enablement.
• Improve and extend video production services.
• Drive operational improvements and quick wins within Digital Workplace Operations.
• Promote continuous improvement to increase productivity and reduce defects.
• Support automation initiatives for programmable infrastructure and platform services.
• Coordinate incident response to achieve efficient recovery from critical issues.

Commitment to Diversity & Inclusion: :

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

What you’ll bring to the role:

• Hands-on experience in IT operations is a must. Czech & English proficiency (both written and oral) is a must.
• Experience with people or stakeholder management (direct reports, or service providers) is a must. Good planning and organizing with attention to detail and ability to prioritize.
• Experience working as a service provider of IT operations is a great advantage. Strong technical knowledge (IT infrastructure & systems, IT governance, service delivery, service level management) is a must.
• Proven IT service experience working with various customers in a global corporate environment is a great advantage. Ability to work within a matrix structure, across functions and countries.
• Hands-on experience with Risk management, audit methodology, testing controls, etc

You’ll receive (only applicable to CZ):
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 13,500 CZK per year; Meal vouchers in amount of 110 CZK for each working day (full tax covered by company); Public Transportation Allowance; MultiSport Card. Find out more about Novartis Business Services: https://www.novartis.cz/

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network


Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.