Major Responsibilities

Annual Business Planning & Financial processes

• Coordinate the annual business planning cycle, ensuring alignment and efficient implementation across teams.
• Resource Allocation: Support the agile-flexible allocation of personnel, budget, and technology resources, in line with the priority assets and International markets’ needs.
• Financial Processes: Partner with Finance to manage budget planning and reporting across CLS Operational Efficiency: Identify and implement programs to optimize operational processes, reduce spend, and enhance our collaboration with key partners.

Market, Region and above Country Engagement

• Serve as the primary contact for top markets, regions, and above-country teams to manage the IT project and asset portfolio via structured governance, and ensuring alignment with financial principles, including budgeting and spend forecasting.
• Ensure stakeholder needs are addressed by the appropriate teams, facilitating connections across CLS, markets and cross-functional teams as needed.
• Act as an escalation point for issue resolution and monitor the implementation and satisfaction of delivered solutions.
• Ensure priorities and objectives of BSI teams are fully aligned with International and CLS priorities, including respective resource and activity planning.
• Serve as the primary contact for enterprise initiatives (e.g. ICE, AI Strategy implementation, CRM of the Future) to oversee and govern resource allocation across team and functions

Solution Excellence & Performance Optimization

• Maintain ongoing dialogue with cross-functional teams in CLS, DDIT, Finance to assess satisfaction and identify improvement areas.
• Ensure timely and high-quality execution of stakeholder requests.
• Support change management and governance efforts for country-level implementation of key initiatives.
• Define and monitor KPIs for stakeholder engagement and Golden Standard Solutions, driving continuous performance optimization.

Essential Requirements

• Minimum 8 years of cross-functional experience in pharmaceutical, healthcare, or other regulated industries
• Proven expertise in customer experience and commercial dynamics within pharma and healthcare sectors
• At least 4 years of hands-on experience in business planning and financial processes
• Strong ability to engage senior stakeholders and manage competing priorities effectively
• Solid understanding of digital tools and technology platforms
• Experience working in international, matrixed organizational environments
• Skilled in influencing senior leadership and aligning cross-functional teams
• Excellent communication, interpersonal, and collaboration skills

Desirable Requirements

• Skilled in pharma marketing and sales capabilities with knowledge of sales and marketing enablement platforms such as Salesforce, Veeva CRM, and Digital Asset Management (DAM) systems. Capable of leveraging system data and AI tools to inform strategy and enhance performance
• Experience supporting enterprise-wide initiatives such as AI strategy or CRM transformation