Key Responsibilities:

• Focus on Customers- Partner with Novartis internal customers (our colleagues), third party vendors and external suppliers.
• Performance Management and Service Delivery: Provides services at expected levels with a clear customer service mindset.  Drive industry standard best in class performance and a user-friendly End-user experience.
• Technical- Understands Source to Pay (S2P) system landscape and full E2E S2P process.  Can champion finance core compliance.  Ensures quality, accuracy and effectiveness of the processes/system portfolio, securing company assets by executing strong NFCM/SOX controls all O2P applications, while providing accurate financial information and timely reporting. Manages controls and/or segregation of duties. Identifies S2P systems enhancement and ensures global scalability, finance core compliance and operational efficiency.  (In-depth knowledge of cross-functional business operating models.)  Understand tangential processes and systems that interact/interface with S2P.  Drives S2P systems implementations in support of end to end (E2E) strategy.
• Business Partnering – Develops and maintains customer focused relationships with key stakeholders.  In partnership, identifies and delivers business adaptive processes to ensure core compliance.  Fosters a balance between customer centric service delivery and core process compliance. (Has the ability to coach themselves and others through change).  Uses various forums to engage and solicit constructive feedback.  (Displays the ability to transform feedback into efficiencies and knowledge.)
• Project Management/Team Management –Drive projects in partnership with teammates and in consideration of End to End process.